For all inquiries and requests:
OCH 24/7 Call Centre
613-731-1182
When Calling Us
- PLEASE CHOOSE ONE OF THE FOLLOWING
OPTION 1: SAFETY
OPTION 2: MAINTENANCE
OPTION 3: PEST MANAGEMENT
OPTION 4: TENANCY MATTERS
Option 1:
- Annual reviews
- Rent calculations
- Household changes
- Ending your tenancy
Option 2:
- Payment arrangements
- Account balances
- If you have received a notice relating to non-payment
Option 3:
- Viewings
- Questions about market rentals
Option 4:
- Tenant – Neighbour Relations
OPTION 5: PARKING
Option 1 :
- Monthly Parking and General Parking Information
Option 2 :
- Register for an Overnight and Visitor Parking
OPTION 6: STAFF DIRECTORY
OPTION 7: OFFICE LOCATIONS AND HOURS
Other Ways to Reach Us
By Email
For general inquiries including Comments, Suggestions and Complaints email us
at info@och.ca.
If you need to send us documents email us at documents@och.ca.
By Mail
To serve you better and ensure a quicker response, send all
paper mail to:
OTTAWA COMMUNITY HOUSING
731 Chapel Cres.
Ottawa, ON
KIN 1E1
Integrity Portal
OCH has teamed up with IntegrityCounts to provide a convenient and anonymous way for members of the public to report suspected cases of fraud, waste and misuse of assets.
GO TO INTEGRITY PORTAL
Chat Services
Get help in your language, using OCH Live Chat: look for the chat button at www.och-lco.ca – Monday to Friday, 8:30 a.m. to 4:30 p.m.
Important Reminders for OCH Tenants:
- NEED TO PAY YOUR RENT?
Visit your banking institution in person, pay online or pay by phone.
- HAVE A PARKING REQUEST OR FOB/KEY REQUEST?
We can help you! Call us at 613-731-1182.
- NEED TO DROP OFF SOME DOCUMENTS DUE TO A CHANGE IN YOUR HOUSEHOLD INCOME,
A CHANGE IN THE COMPOSITION AND/OR YOUR ANNUAL REVIEW?No need to book an appointment! Just email a scan or a picture of each page of your documents to email: documents@och.ca.
You can also drop them off in our office drop-box.
Tenant Service Centres
Ramsey
Monday to Friday: 8:30 am to 4:30 pm.
You can send your paper mail to this location.
OCH Offices Closed To The Public
Bank Office
Caldwell Office
Murray Office
Chapel
Monday to Friday: 8:30 am to 4:30 pm.